Karta Mieszkańca
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To take advantage of free admission:
Inform the staff that you have a Tourist Card and present it to them before your visit.
Your Card will be verified using a mobile device.
After successful verification of the Card, you will be granted free entry to the facility.
If you are a person with a disability, please contact the Accessibility Coordinator – Paula Wilczyńska (p.wilczynska@muzeumgdansk.pl) before your visit.
More information about accessibility in the museum’s branches is available here: https://muzeumgdansk.pl/zaplanuj-wizyte/dostepnosc-oddzialow/
For visitors with visual impairments: Visits are possible only with a companion, as navigating independently—beginning with locating the entrance is very difficult. The building lacks guiding paths, orientation points, Braille, and highcontrast signage. Some areas offer audio description. You can also request
information by phone – staff are responsive and can provide additional materials (e.g., audio descriptions).
For visitors who are deaf or hard of hearing: Though there is no onsite Polish Sign Language (PJM) interpreter, the website contains very good PJM translations of information about the site. An induction loop is installed at the ticket desk. Some exhibits feature QR codes linking to PJM translations (although they may be difficult to spot or of varying quality). Staff use a communication card to assist.
For visitors with physical disabilities: Only certain parts of the Town Hall are accessible—tower access is not wheelchair-friendly. The entrance for visitors with mobility impairments (via ul. Piwna) is poorly marked and difficult to access. The tour follows a staff-accessible route (“backstage”). There is an elevator and a wheelchair lift, though staff assistance is required to operate it. An accessible toilet is located in the administrative section (not fully compliant) and another in the Armoury Gallery (sometimes unavailable). Staff are helpful, but architectural barriers remain. Some panels, labels, and display cases are out of reach for wheelchair users. The small font and unclear writing further hinder reading.
For caregivers of individuals with intellectual disabilities or on the autism spectrum: The Town Hall offers a calm atmosphere and friendly, helpful staff. Short exhibit descriptions, leaflets, exhibit cards, and a few interactive stations support engagement. In the Hall at the entrance, you can borrow noisecancelling headphones, magnifying glasses, EasytoRead boards, and squeeze balls. However, there is no dedicated quiet room or designated hours and resting spots are few. Stairs are steep and narrow, and wayfinding signage can be insufficient, making the route less intuitive.
