To take advantage of free admission:
Inform the staff that you have a Tourist Card and present it to them before your visit.
Your Card will be verified using a mobile device.
After successful verification of the Card, you will be granted free entry to the facility.
If you are a person with a disability, before visiting Uphagen’s House, please contact the accessibility coordinator – Paula Wilczyńska (p.wilczynska@muzeumgdansk.pl).
Information about the accessibility of the facility can be found here: https://muzeumgdansk.pl/zaplanuj-wizyte/dostepnosc-oddzialow/
For visitors with visual impairments: It is highly recommended to visit with a companion, as independent navigation in the building is nearly impossible due to the lack of guiding paths, attention points, orientation markers, and Braille signage. The stairs are not marked. On the positive side, visitors can expect friendly staff and the possibility to touch selected exhibits – gloves and material samples are available upon request. Some parts of the exhibition include audio description.
For visitors who are deaf or hard of hearing: Other than an induction loop at the ticket counter, the museum currently offers limited support for Deaf or hard-of-hearing visitors. There is no Polish Sign Language (PJM) interpreter or QR codes with PJM video translations. Exhibit descriptions are provided in Polish only. The staff uses a communication card and a visit with a companion is recommended.
For visitors with physical disabilities: The Uphagen House is not equipped with an elevator, and the interior staircase is steep and winding. Only the ground floor is accessible, although there are low thresholds and narrow passages. Some informational panels are mounted too high for wheelchair users. The ticket counter and museum shop are accessible, but the counter height may be challenging. Staff can assist with navigating the stairs and manually carrying wheelchairs. Toilets on the ground floor are not adapted for wheelchair users.
For caregivers of individuals with intellectual disabilities or those on the autism spectrum: The facility is not fully adapted to meet your needs. There is no designated quiet room or sensory-friendly space. The steep stairs and the restriction on touching exhibits may pose difficulties, particularly for children. The staff is kind and helpful. A short visit, accompanied by a support person, may still be engaging.