Karta Mieszkańca
Szybciej, wygodniej, zawsze pod ręką
oznacza Twoją lokalizację. Kliknij prawym przyciskiem na mapie, aby ją zmienić.
To take advantage of free admission:
Inform the staff that you have a Tourist Card and present it to them before your visit.
Your Card will be verified using a mobile device.
After successful verification of the Card, you will be granted free entry to the facility.
If you are a person with a disability, please contact the Accessibility Coordinator – Paula Wilczyńska (p.wilczynska@muzeumgdansk.pl) before your visit.
More information about accessibility in the museum’s branches is available here: https://muzeumgdansk.pl/zaplanuj-wizyte/dostepnosc-oddzialow/
If you are a person with a visual impairment, visit the Main Town Hall only with an accompanying person: the facility does not allow independent sightseeing. Problems will arise already at the stage of finding the entrance to the Town Hall; visiting the interior is hindered by the lack of guiding paths, orientation points, Braille markings, and high-contrast signs. Audiodescription is available in some areas of the building.
Access to information about the offer is possible by phone – staff respond quickly and send additional materials (e.g., audiodescriptions).
If you are a person with a hearing impairment, you should definitely visit the Main Town Hall. Although there is no Polish Sign Language (PJM) interpreter on site, information about the facility – in very good PJM translation – can be found on the website. The ticket office has an induction loop. The exhibitions are marked with QR codes with translations (sometimes not very good), although these codes can be hard to notice. The staff use the Communication Card.
If you are a person with a mobility impairment, you should know that only certain parts of the Town Hall are accessible for people using wheelchairs – there is no access to the tower. The entrance for people with mobility difficulties is located on Piwna Street – it is poorly marked and difficult to navigate. Sightseeing of the facility takes place "from the back", along a technical route. The building is equipped with an elevator and a lift, which require staff presence for operation. An accessible toilet is located in the administrative part (it does not fully meet accessibility standards) and in the Gallery of the Vaulted Hall (it may be temporarily unavailable). The staff are helpful, but many architectural barriers hinder sightseeing. Some signs, descriptions, and display cases are out of sight for a person using a wheelchair. An additional difficulty is the font in the descriptions – too small and unclear.
If you are a caregiver of a person/child with an intellectual disability or on the autism spectrum, visit the Main Town Hall.
The facility offers a calm atmosphere and friendly staff, who are willing to help, support, and answer questions. Interesting content, short descriptions next to exhibits, leaflets and cards with exhibition descriptions, a few interactive places support curiosity, and the bright and spacious rooms promote sensory comfort. In the Lower Hall (at the beginning of the visit), you can borrow: noise-canceling headphones, magnifying glasses, boards with Easy-to-Read descriptions (ETR), stress balls. However, you must know that the building does not have a quiet room or quiet hours, and there are few rest areas. The stairs are steep and narrow, and signs indicating the sightseeing route are sometimes insufficient, making the route perceived as non-intuitive.
