Free entry

* Required Adventure with Pomerania Package

Free admission

* Required Explorer Package

Free entry

* Required Discover Tri- City Package

Information for people with disabilities

ACCESSIBILITY NOTICE: https://muzeumgdansk.pl/deklaracja-dostepnosci/
ACCESSIBILITY COORDINATOR E-MAIL: p.wilczynska@muzeumgdansk.pl\
Plan your visit: https://muzeumgdansk.pl/en/wizyta-w-muzeum-gdanska/departments/


For visitors with visual impairments: Before your visit, you may consult the accessibility coordinator. Audio descriptions are available on the museum’s website (Museum of Amber). An audio guide (Polish only – standard, with audio description, and Easy-to-Read version) is available via the “Muzeum Bursztynu” app, which can be downloaded using the museum’s Wi-Fi (ask at the ticket desk for network details). Exercise caution on the entrance stairs, which are poorly marked and lack handrails. There is a significant contrast between external lighting and the dim interior. Lighting inside can be harsh and reflective. Magnifying lenses are available at the ticket desk. Most exhibits cannot be touched (exceptions: cabinet model and lizard model). Few descriptions are available in Braille, large print, or high-contrast format. Interactive screens allow for image magnification but lack sound. Each level includes tactile plans and Braille signage. There are partial guiding paths and Braille-marked handrails, but some pillars are not marked and may present a hazard.

For visitors who are deaf or hard of hearing: The museum does not currently offer Polish Sign Language interpretation. Exhibit descriptions are in Polish only, written in small print and complex language, which may be difficult to read in the dark setting. Some films include subtitles. An induction loop is available, but it is recommended to confirm functionality with the accessibility coordinator before your visit. The staff uses a communication card to support Deaf and hard-of-hearing visitors.

For visitors with physical disabilities: The main entrance via stairs may not be accessible, but there is a step-free entrance from the courtyard (via Na Piaskach or Heweliusz Square – the latter is recommended due to better pavement). A videophone is located at the accessible entrance – assistance from a third party may be needed. The building has an elevator suitable for wheelchair users. Circulation is generally smooth, though some display cases are placed close to structural pillars. The dark interior and lighting glare may make it harder to orient oneself. Some exhibits and labels are placed too high or are hard to read from a seated position. The male toilet on the ground floor does not meet accessibility standards – we recommend using the accessible toilet marked for women. Available assistive equipment includes
3 wheelchairs,
3 walkers,
and 3 pairs of crutches.

For caregivers of individuals with intellectual disabilities or those on the autism spectrum: The museum environment may be challenging due to dim lighting, shiny surfaces, and light reflections, which can be overstimulating. We recommend viewing photos online and contacting the accessibility coordinator before your visit. An audio guide in Easy-to-Read (ETR) format is available (Polish only). No quiet or sensory room is available, although stress balls are provided. The museum tends to be crowded, especially during peak season – the best time to visit is between 3:00 and 4:00 PM. Avoid Fridays and free-entry days. Visitors with auditory sensitivity may request noise-cancelling headphones at the ticket desk.